What is Tenant Protection, and when do I pay for it?
Every booking on GoMonthlyStay is covered by Tenant Protection. It’s our way of making sure that, if anything goes wrong, you stay covered — no move-in stress, no unexpected costs.
You can think of Tenant Protection as our promise to you. Simply put, if something goes wrong with your booking, we’ll do our best to make it right.
Tenant Protection is automatically included in all bookings. It’s not possible to opt out. After all, an online rental marketplace like GoMonthlyStay can only work if both sides—tenants and landlords—trust it 100%. Tenant Protection is our way of earning that trust, even if things don’t go according to plan.
What does Tenant Protection cover?
We know that booking a home without actually seeing it can be scary. You want to be absolutely positive that the place matches the listing and that your money is safe.
Tenant Protection offers this peace of mind.
How much does Tenant Protection cost?
Tenant Protection is a one-time fee. It ranges between 25% – 40% of your first month’s rent.
When do I pay for Tenant Protection?
To confirm a booking, you’ll pay the first month’s rent plus a one-time Tenant Protection fee. We keep your money safe, and only transfer it to the landlord 2 days after your move-in date, provided everything checks out.
If someone cancels, will you refund my Tenant Protection fee?
If the landlord cancels your booking, we’ll refund all your money. This includes your first month’s rent, our Tenant Protection fee, and any other payments you may have sent via HousingAnywhere connected to your booking.
If you cancel the booking, our Tenant Protection fee is generally non-refundable. You can check our cancellation policies for more information.